Privacy & Cookie Policy

FxSocket is a product of Quantum Performance Labs LLC (“we,” “us,” or “our”). Protecting your privacy is our biggest priority. This Privacy and Cookie Policy explains how we collect, use, and safeguard your personal information when you use our website and services.

1. Information We Collect

We may collect the following personal information:

• Account Information: Name, email, billing details, and contact information when you register or subscribe.
• Usage Data: Information on how you use our services, including API logs, IP addresses, browser type, and operating system.
• Payment Information: Securely processed via Stripe; we do not store full credit card details.
• Session Recordings: How you interact with our website and dashboard, recorded with our self-hosted session replay tool as described in Section 5.
• Cookies and Tracking Data: Collected via cookies as described in Section 5.

2. How We Use Your Information

Your data is used solely to:

• Provide and maintain our services, including customer support.
• Process payments and manage subscriptions.
• Communicate updates, offers, and important service information.
• Improve our website and services, including finding bugs and usability problems.
• Comply with legal obligations.

3. Data Sharing and Disclosure

We do not sell, rent, or share your personal data with any third parties for marketing purposes. We also do not share your data with other clients. Your information is kept strictly confidential and is used only internally to provide the services you have subscribed to.

4. Third-Party Service Providers

We use the following third-party services to operate FxSocket. These providers only receive the minimum data necessary to perform their function:

• Stripe: Payment processing. Stripe handles your payment information directly and is PCI DSS compliant.
• Vercel: Website hosting and infrastructure.
• Telegram Bot API: Contact form submissions are forwarded to our team via Telegram. Only the information you provide in the form is transmitted.
• Umami: Privacy-focused website analytics. Umami does not use cookies, does not collect personal data, and does not track users across websites. All data is aggregated and anonymous. See umami.is/privacy.

5. Cookies and Tracking Technologies

What Are Cookies?

Small files stored on your device to improve your experience on our website.

Types of Cookies We Use

• Essential cookies: Required for site operation (e.g., session management).
• Analytics: We use Umami for website analytics, which is cookie-free and does not store any personal data on your device. No analytical cookies are set.
• Functional cookies: Remember your preferences (e.g., language, theme).

Session Recording

To find bugs and see where our website and dashboard are hard to use, we record browsing sessions with OpenReplay, an open-source session replay tool. We run our own OpenReplay server, so recordings are not sent to OpenReplay or to any other third party.

A recording captures:

• The pages you visit and how their content changes while you are on them, including the text shown on screen.
• Mouse movements, clicks, taps, and scrolling.
• Technical details: browser, device, operating system, screen size, approximate location derived from your IP address, page load timings, console messages and errors, and the addresses and status codes of the network requests the page makes.

What you type into form fields is masked in your browser before anything is sent. The contents of network requests and responses, cookies, and authorization headers are not recorded. When you are logged in to the dashboard, the recording is linked to your account email so we can investigate problems you report.

OpenReplay does not set cookies. It keeps a random identifier in your browser's local storage and details of the current visit in session storage, so a visit can be followed across pages. You can remove them by clearing this site's data in your browser. The rights described in Section 10 apply to recordings as well.

Managing Cookies

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may limit some website features. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a cookie is set.

6. Contact Channels

You may contact us securely and privately via:

• Email
• Telegram
• WhatsApp

7. Data Security

We employ strong technical and organizational safeguards to protect your data from unauthorized access, loss, or misuse. All data in transit is encrypted using TLS 1.3. Credentials and sensitive data are encrypted at rest.

8. Data Breach Notification

In the unlikely event of a data breach that affects your personal information, we will notify affected users and relevant supervisory authorities within 72 hours of becoming aware of the breach, as required by GDPR.

9. Data Retention

Your personal data is retained only as long as necessary to provide services, meet legal requirements, or resolve issues. When data is no longer needed, it is securely deleted or anonymized.

10. Your Rights

Under applicable data protection laws (including GDPR), you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your data.
• Restrict or object to data processing.
• Request data portability in a structured, machine-readable format.
• Withdraw consent at any time where processing is based on consent.

Contact us at info@fxsocket.com to exercise these rights.

11. International Data Transfers

Your data may be processed within the EEA or in other countries with adequate data protection standards. Where data is transferred outside the EEA, we ensure appropriate safeguards are in place.

12. Children's Privacy

Our services are not intended for anyone under 18. We do not knowingly collect data from minors. If we become aware that we have collected data from a minor, we will delete it promptly.

13. Changes to This Policy

Updates will be posted on this page with the revision date. We encourage you to review this page periodically. Continued use of the Service after changes constitutes acceptance. This policy was last updated on 17 September 2026.

14. Contact Us

If you have any questions or concerns about your privacy or this policy, please reach out: